Our services
The right managed print services for your business
By harnessing our experience, comprehensive capabilities and national support network, MPS UK delivers service and support that meet the needs of many of the UK's leading organisations.
We work in partnership: our services are designed to make dealing with us easy; we design solutions which 'fit'; we provide support that meets your business objectives, and we find ways to save you money too.
From equipment training or servicing through to fully managed, project implementation; from IT services to a full-scale print and energy audit: we can help.
MPS Energy and Print Investigation
Our specialist Energy and Print investigation allows our clients to regain control of their document print strategies, recognise which devices are power hungry, overworked, or under-utilised, and recommend the correct action to achieve their long-term business objectives.
Through a combination of on-site audit, one-to-one interviews, software, and data analysis we provide the most cost-effective means to manage documents within your organisation. We supply your total cost of ownership and an accurate depiction of your current print position.
Our experienced consultancy team is fully supported by a large portfolio of software tools and detailed information databases to provide your organisation with the most up-to-date and accurate picture of its current infrastructure and processes.
MPS Project Management
The effective and efficient management of complex projects from onset to delivery is part of the service we offer – It’s the key to our client relationship building process.
We use a robust and proven approach to project delivery. MPS UK’s Project Management Method is based on the PRINCE2® methodology and is tailored to meet your specific needs. Our pragmatic approach fits seamlessly with other project and service delivery methods and makes use of best practice and specialized templates. Change management is inherent in all our projects. We deliver this using trained teams responsible for managing of all aspects of a successful implementation.
MPS Service
Help is just a call or click away!
Providing great customer service is what makes MPS UK special – so we invest to ensure every customer experience is exactly as it should be.
If your call can be resolved over the telephone to our UK based helpdesk you will be helped by a highly trained engineer who will resolve the problem with you; we currently resolve 12% of all calls this way. If it’s necessary for one of our field-based service engineers to visit, then they’ll be with you in an average of four hours.
We like to keep you operational, so we have an average uptime of 99.5% and even if we have to come back to fit a part, we leave you operational 98% of the time.
MPS Finance
Most of our clients opt to work with us using some form of financial agreement. With our extensive and proven experience in this area we can provide competitive and flexible financial arrangements including:
- Standard lease agreements.
- Volume based agreements.
- Managed services’ agreements.
Our in-house team of finance experts are able to work with the most complex scenarios, including helping you to accommodate any outstanding liabilities on tired equipment.
All our financial agreements can be tailored to your individual requirements. Just talk to us about the options available to you.
MPS Training
Making sure our clients and are fully competent and comfortable with new print technology is an important part of MPS UK’s service offering. We provide national coverage and tailored training solutions.
All our professional trainers are of the highest quality to ensure you have the best experience.
Initial training
This is given on the day the new device is installed by the engineering team, allowing clients to use the device effectively and supporting office based functions immediately.
Core device training
Specialist training provided by a our network engineer to support staff where devices are networked.
Advanced training
Bespoke for super users or print champions, this covers the full functionality of higher output multifunctional devices.
Print room training
Specialist analysts and trainers from MPS UK’s dedicated Graphics and Production System Department (GPSD) support print room environments on new devices and digital print workflows
Interested in our services? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
Let’s talk!
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